Silver Rewards Program
Frequently Asked Questions
Q: What is Silver Rewards?
A: Silver Rewards is our frequent guest program that rewards members Complimentary Room Nights using “Instant Rewards”, Alaska Airline Miles or “Cash Rewards” for every room dollar you spend at any of our Silver Cloud Inns & Hotels.
Q: Is there a fee to join Silver Rewards?
A: No, membership is free. Simply complete the on-line enrollment form or get an enrollment application at any of our Silver Cloud Inns & Hotels to join.
Q: Can my spouse and I share one account?
A: No, each family member must have his or her own Silver Rewards membership.
Q: My Company pays for my room; do I still get credit for points?
A: Yes, Members in most cases still get valuable points regardless of whether your business or group pays for the room. However, the reservation must be in the member’s name (not your company’s name) to receive points for you stay.
Q: Why are you asking for my date of birth?
A: Like other customer loyalty programs (Alaska Airlines, etc.), we use your date of birth for security verification purposes when you choose to change certain sensitive data on-line such as your name, address, etc. We do not share this information with any third parties and it is used only for account verification
Q: Are my previous stays eligible for retroactive credit?
A: Points may be earned retroactively for a stay up to 30 days prior to enrolling into the program.
Q: I am paying for a room in addition to my own; do I get the extra points?
A: Yes, we allow a member to receive points for his/her guestroom and up to two additional rooms. Additional rooms must include same dates of stay as the member and the member must make payment of all rooms.
Q: How long do I have to wait for points to be posted to my account?
A: Please allow seven (7) business days for room charges to be posted on your account. Points are accrued only after check-out.
Q: Can I transfer my points to another member?
A: No, rewards earned are meant to reward you personally and are non-transferable.
Q: Why aren’t the points posted on my Silver Reward account the same as the total charged to my credit card?
A: Points are posted for the total amount of room revenue charged on any one stay, exclusive of applicable sales and room taxes and any incidental charges (such as telephone charges, meals, etc).
Q: Do I get points if I book my room through an on-line internet provider (such as Expedia, Travelocity, etc.)?
A: No. Wholesale rates (including rooms reserved through 3rd party Internet sites such as Expedia, etc.), packages, series tours and negotiated contract rates are not eligible for points
Complimentary Room Nights Using “Instant Rewards”
Q: What is “Instant Rewards”?
A: “Instant Rewards” is a quick, efficient way for Silver Reward Members to redeem their valuable Silver Reward points instantaneously at any one of our Inns or Hotels for a free room night. If you have enough points to qualify for a free room night, the friendly staff at our front desk can process your reward “on the spot” for that very night!
Q: I have enough points for a Complimentary Room Night; can I just show up at an Inn or Hotel and expect a free room?
A: Yes, as long as you have made an advance reservation insuring availability at the specific hotel. With “Instant Rewards”, Members now can “redeem their points instantaneously” and not have to go through the process of requesting a Complimentary Night Certificate through our Silver Rewards Department.
Q: Can I use “Instant Rewards” for a friend or family member?
A: Yes, you can authorize that your Silver Reward points be used by a friend or family member by simply completing a “Silver Reward Point Redemption Authorization Form” and fax it to the designated hotel for processing.
Q: Are there any restrictions to when I can use Instant Rewards and can I upgrade from a Standard Room to a Premium Room?
A: Blackout dates and upgrade charges vary from hotel to hotel. Please contact the individual hotel you are interesting in staying at for details.
Q: How do I get my Alaska Miles or Cash Reward?
A: Members must make a Mileage or Cash Reward request directly to the Silver Rewards Department. Silver Cloud Inns & Hotels do not process Mileage or Cash Reward requests on site. Members can request reward certificates 3 different ways:
1. Visiting our Silver Reward website silverrewards.com; or
2. Mail requests to: Silver Rewards Department, 103 118th Avenue SE – Suite 300, Bellevue, WA 98005; or
3. FAX requests to our Silver Rewards Department at: 425.637.1900
Q: I made a Mileage or Cash Reward request; how do I get my reward and how long does it take?
A: Rewards are processed every few days. Depending on the reward and allowing for mailing time, please allow two weeks from the date of request to receive your reward at your registered mailing address.
Q: I have changed my mailing address; what do I do?
A: Please visit our Silver Reward website silverrewards.com to manage your account or to make other inquiries.
Q: Do my points expire?
A: Your points will not expire as long as you have at least one overnight stay with us in any 24-month period. If a period of 24 months goes by in which you have not stayed with us at least once during that time, then your account will be canceled due to inactivity. Points accrued in accounts cancelled for inactivity (or for any other reason) are forfeited.
Q: I am a Silver Reward member and didn’t get credit for a recent stay; what do I do?
A: Make an inquiry on-line Silver Reward website silverrewards.com including check out date and location of stay along with your hotel folio (bill) number. Please do not make an inquiry until at least seven (7) days have passed since your check out date. To help minimize account errors and to assure you receive proper points credit for you stays with us, please present your Silver Reward Number upon check-in.
Q: How do I get credit for other Airline frequent flyer programs (American, Northwest, etc.)?
A: Alaska Airline partners with many other airlines. Please visit www.alaskaair.com for details.