Hotel Safety & Security
The safety and well-being of our guests and team members is always a top priority. Awareness and preparation are vital to keeping yourself safe.
Please take time to familiarize yourself with this information as well as with your surroundings.
Security
- Do not leave valuables in your room. Place all valuables in the safe in your guest room or utilize the hotel’s safe deposit box located at the front desk.
- Close the door securely whenever you are in your room and engage the deadbolt and secondary lock.
- Be sure that windows are locked properly.
- Before opening the door to anyone, use your peephole and be sure it is someone you know or are expecting.
- Do not provide credit card or other identity information via the telephone. Hotel staff will never ask for personal information over the phone.
- Keep track of your room key to avoid it becoming lost or stolen.
- Please secure your vehicle and remove all valuables when parking.
- If you see or hear any suspicious activity, please report your observations as soon as possible.
Emergencies
Fire
- Review floor map located on the back of your guestroom door. Familiarize yourself with the location of hallway fire exits, alarms, and extinguishers.
- If the alarm is sounded or if instructed to evacuate, test your door for heat or smoke and if clear proceed to the nearest exit stairwell.
- Do not use the elevators
- If you must remain in the room, place wet towels under the door and tell the operator your room number
- Turn off all air conditioners and stay low to the floor.
Earthquake
During an Earthquate
- Remain where you are and take cover.
- If you are inside, cover your head and crouch under a table or in a corner away from windows and exterior walls.
- Most injuries occur as people are entering or leaving buildings.
After an Earthquake
- Do not rush outside
- Never use an elevator until they have been expected for safety. Use stairwells only after advised that they are safe.
- Do not use matches or lighters in case there is leaking natural gas.
- Telephones should be used only for emergency calls. Hotel staff will provide you with information using the public address system.
- It is typical for aftershocks to occur for several days following the initial quake. Aftershocks usually become less severe with time.
- If you are outside, seek an open area away from power lines, trees and buildings.
Protecting Hotel Employees from Violent or Harassing Conduct
In accordance with City of Seattle ordinance 14.26 designed to protect hotel employees from violent or harassing conduct, Silver Cloud Hotels has established the following policy at all hotels in the City of Seattle.
Violent or harassing conduct by a guest or patron of any kind is unwelcome behavior. “Violent or harassing conduct” means conduct that a reasonable person would characterize as “assault,” “harassment,” “sexual contact” without “consent,” and “indecent exposure” as those terms are defined under the Revised Code of Washington.
A team member experiencing such behavior should immediately report this occurrence to their supervisor or manager for an investigation and response to include:
- Providing the accused guest with a written notice of at least the minimum steps taken to safeguard employees required by this ordinance.
- Take necessary steps to safeguard employees from any future violent or harassing conduct by the guest. At a minimum, the employer shall not assign any employees to work in the guest’s room or to make deliveries to the guest’s room for the duration of the guest’s current stay except as provided in the bullet point below, unless an investigation has determined that the alleged conduct did not occur.
- For circumstances where room entry is appropriate, employers may assign employees to enter a guest’s room for the purpose of conducting a safety check following an allegation of violent or harassing conduct provided; however, any such assigned employees must be accompanied by a second employee, and any such assigned employee may voluntarily decline such an assignment.
- Provide employee with the required assistance and benefits afforded in this ordinance as required by law.
Notification of this policy is provided annually to employees, published in our Employee Handbook as well as provided to guests via their emailed confirmations or upon request.